If you need assistance or have any questions, feel free to reach out via WhatsApp or drop us an email at contact@ourworldshop.com.
Before getting in touch, check our FAQs below to see if we’ve already answered your query:
Where is OUR WORLD® based? Our headquarters and warehouse are proudly based in Morocco. You can find more information about OUR WORLD® on our ABOUT US page.
I’ve ordered - but where is it? If you’re wondering about your order status, contact us at contact@ourworldshop.com or text us on WhatsApp.
Will I be charged any customs fees? Contact us at contact@ourworldshop.com or on WhatsApp for any customs-related inquiries.
What payment methods do you accept? We offer the convenience of cash on delivery. This allows you to pay for your order upon receiving it, ensuring you have the opportunity to inspect and approve your purchase before making the payment. For any payment-related queries or concerns, feel free to reach out to us at contact@ourworldshop.com or text us on WhatsApp.
What are your shipping rates? Great news! At OUR WORLD®, we offer free shipping to all locations within Morocco. Your order will be delivered directly to your doorstep at no additional cost. Our standard shipping time is between 2-3 business days. However, if you need your order sooner, please contact us via WhatsApp or email at contact@ourworldshop.com. We'll do our best to accommodate your needs and ensure swift delivery.
When will you restock? Sign up to be notified when an item is back in stock.
I have an issue with my order! We apologize for any inconvenience. Contact our customer service team at contact@ourworldshop.com or text us on WhatsApp for assistance.
Can I return my order? You have the right to cancel your purchase and receive a full refund within fourteen working days (excluding weekends and bank holidays), beginning the day after you receive your goods. To exercise this right, email us at contact@ourworldshop.com or text us on WhatsApp. Please note that we accept returns only for faulty items or if something goes wrong with the product.
Do you offer free returns? We offer free returns for faulty items or if something goes wrong with the product. Email our customer service team at contact@ourworldshop.com or text us on WhatsApp before returning the item. We'll need to see photos of the issue to assess the damage.
I received a faulty item(s) If your goods are faulty, email us at contact@ourworldshop.com or text us on WhatsApp with photos. We'll assess the damage before processing your return.
I want to leave a review for you guys! We value your feedback and would love for you to share your experience with OUR WORLD®! If you'd like to leave a review, create a story on Instagram and mention us @ourworld.shop. We'll feature your story in the reviews section on our website! Your stories and reviews not only help us improve but also inspire others in the OUR WORLD® community. We appreciate your support and can't wait to hear about your experience.
For any review-related inquiries or if you have any issues sharing your story on Instagram, feel free to reach out to us at contact@ourworldshop.com or text us on WhatsApp.
Contact OUR WORLD®
We’re here for you.
Text us on WhatsApp: +212642621926 or drop us an email at contact@ourworldshop.com
Email: contact@ourworldshop.com
WhatsApp: +212642621926